Critical Thinking & Problem Solving
About this course
In today’s business environment, organizations have identified critical thinking and problem-solving as skills that are integral to an employee’s–and their organization’s–success.
The most successful professionals can assess the environment, analyze a situation, design a solution, and ultimately win in a competitive scenario.
This course, part of the Leadership Essentials Professional Certificate program, will demystify, discuss, and provide application techniques for critical thinking and problem-solving in a business context. Learners will draw connections to their work experience by analyzing and critiquing case studies. Best practices for problem-solving will be discussed and illustrated including how to weigh alternative solutions, incorporate feedback from stakeholders, and how and when to start over.
At a glance
- Institution: RITx
- Subject: Communication
- Level: Introductory
- Prerequisites:
- NoneLanguage: English
- Video Transcript: English
- Associated programs:
- Professional Certificate in Leadership Essentials
What you’ll learn
- How to perform strategic analysis and assessment
- How to perceive and assess a critical need and design a tailored solution
- How to identify key stakeholders and ensure their needs are met
- How to employ adaptive problem-solving
- How to work through obstacles collaboratively
- How to analyze failure to improve future performance
About the instructors
Mike Johansson
Principal Lecturer, School of Communication at Rochester Institute of Technology
Elizabeth Reeves O’Connor
Principal Lecturer at Rochester Institute of Technology